Last updated 28 October 2026.
This policy covers the Elevate with Saria website, client portal and mobile app, run by Elevate with Saria Co. ("we", "us"). Questions about it, or about your data, go to admin@elevatewithsaria.com.
What we collect
Things you tell us
- Your name, email address and WhatsApp/phone number, at checkout and in your account.
- Your preferred language.
- Your intake questionnaire answers, including health and injury history.
- Your signed training waiver: the name you typed, the version you agreed to, and when.
Things you log as part of coaching
- Body weight and body measurements, from your weekly check-in.
- How your week went: training and nutrition adherence, energy, sleep, steps, water, and what you wrote about it.
- Progress photographs, if you choose to take them.
- Workouts you log (sets, reps, loads) and food you log in the diary.
- Your daily step total, if you allow motion access in the app. Only the day's total is saved.
- Messages to your coach, including any photos and voice notes you send.
Things the service records
- Payment records: amount, currency, method, date, and a card token. Your full card number never reaches us.
- A notification token, platform and language, so notifications reach the right phone in the right language, and which notification types you have muted.
- Your account and coaching status, renewal dates and pause history.
- Basic app usage events (for example "app opened" or "check-in started"). These hold counts and our own status words only, never your messages, meals or measurements.
- Crash reports from the app, tagged with your account id but no name, email or content.
The app does not collect your location, contacts, or an advertising identifier, and it does not track you across other apps or websites.
Progress photographs
- They are stored privately with no public link. Each view is a short-lived link created for someone already authorised.
- Only you and your coach can see them. Other staff cannot, and the database itself enforces this, not just the app.
- They are never used in marketing, testimonials or social media.
- You can delete any photograph at any time.
Who else processes your data
We use these companies to run the service. Each one receives only what it needs, acting on our instructions.
- Supabase: database, sign-in and file storage, which covers most of the above. Hosted in Frankfurt, Germany.
- Vercel: hosting for the website and portal, plus anonymous page-view counts with no cookies.
- Moyasar: card payments, in Saudi Arabia. We hold only a token and the last four digits.
- Resend: emails such as receipts, check-in feedback and the weekly focus note. United States.
- Apple and Google: delivering push notifications, if you allow them.
- Sentry: crash reports from the app, hosted in the EU (Germany).
- Anthropic: helps your coach write a first draft of a reply or a nutrition plan from the information you have given. Your coach reads and edits every draft before you see it. Anthropic does not use this data to train its models. United States.
- Zoho Books: accounting and VAT records.
- Google Calendar: booking your onboarding or monthly call, if your plan includes one.
- Meta and Google Ads: on the website only, when an advertising campaign is running. These measure which ads led to a visit or a purchase. They are not in the app, and they are switched off if your browser sends Global Privacy Control or Do Not Track.
Why we process it
- To coach you. Your check-ins, measurements and photographs exist so your coach can adjust your programme.
- To take payment and keep the tax records the law requires.
- To contact you about your coaching: feedback, reminders and the weekly focus note.
- To keep the service working: fixing faults and preventing abuse.
We do not sell your data, and we do not share your coaching or health data with advertisers.
How long we keep it
- Coaching data (check-ins, photographs, measurements, messages, plans): for as long as you have an account. It is deleted when you delete your account.
- Payment and tax records: as long as Saudi tax law requires, even after deletion. They contain no coaching or health data.
- Notification tokens: removed when you sign out, delete the app, or the token stops working.
Deleting your account
You can delete your account in the app (Account → Delete your account), on the website at elevatewithsaria.com/delete-account without signing in, or by emailing us.
Your profile, check-ins, progress photographs, measurements, nutrition plans, intake answers and messages are then permanently deleted. Payment and tax records are kept because the law requires it. If you have an active membership, deleting your account also ends it. We confirm by email and complete the deletion within 30 days. A request made without signing in is checked by a person first, so that nobody can erase your history just by knowing your email address.
Your rights
You can ask us to show you what we hold about you, correct it, delete it, or stop a particular use of it. Email admin@elevatewithsaria.com and we will reply within 30 days.
Children
This service is for adults. It is not directed at anyone under 18, and we do not knowingly collect their data.
Changes
If this policy changes materially, we will tell you in the app and by email instead of quietly editing this page.